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Shipping & Returns

Your order will usually leave our warehouse after your order or earlier workday. For example, if you place an order on a Friday night, we will send your parcel from our warehouse by next Monday.

Delivery time:
FR: orders before 14:00, Monday-Saturday, will be dispatched on the next business day.
NL: Orders before 14:00, Monday through Saturday will be dispatched on the next business day.
United Kingdom: Orders until 13:00, Monday through Saturday, will be dispatched on the next business day.

You can check the status of your order and track it in Order History in the My Account section. After leaving our warehouse, please wait for 3-5 days.

Your order will be sent to your home address and will need to be signed, so if for any reason no single home can be received, the courier will leave a specific message with your delivery that will be redirected to Local post office. Remember to bring ID when collecting the order.
This deadline is only a guide and does not take into account the possible delays in payment authorization, so please remember to order as soon as possible.

return No order is complete until you are completely satisfied; so do not worry if you change your mind. You have 14 days to return. We provide free returns for all orders. Items should be returned clean, no wear and tear, and still have label attachments. For hygienic reasons, underwear, body and pierced jewelry can not be returned unless they are defective. If the sanitary pads are intact, only swim trunks and suits can be returned.

Please note that returns may take 21 days to reach us. The return process during peak hours may take longer. Since financial responsibility is your package arrives at us, we recommend that you use our postage label and shipping service. Please note that items purchased online can not be refunded or exchanged in our store. If you have any questions, please contact our customer service.

Upon receipt of your return and approval, you will receive a full refund within 14 days. For payments made through bank account or PayPal, the refund will be credited to the PayPal account and displayed on PayPal after 3 business days. Payments made by credit or debit card will be refunded to the card, while payments for cards and other sources of funds will be refunded in the card section and refunded to the PayPal account. Please note that depending on your bank's currency exchange rate, the difference from the original payment amount may occur when your bank refunds. If your returned item is not considered defective because no suitable conditions for resale (for example, if used, washed, soiled or damaged) will not pass the quality check, it will not be refunded and will be returned to you Cargo address, the cost borne by you.

How to return
We provide free returns for all orders. If you wish to return the item you have purchased, please write the item number and return code on the return slip on the package. Please remember to include this note in the package you are returning!

If your package weighs more than 2 kg, click here to create a quick and easy home at home print return label.
If possible, help us save money by reusing clear plastic bags and original packaging. Paste the tape securely on the package, affix its preprinted return address label to the nearest post office or collection point, and require the signature as proof of postage.

Return postage is free.
Please note that we do not accept or assume the cost of items that are not replenished by postage. If you have any questions, do not hesitate to contact our customer service. Keep in mind that as soon as we receive your return, you can view it on the "Profile" page under "Orders."

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